Shipping Policy

At SRS Traders, we aim to carefully process and deliver your orders containing our traditional and natural products from our range of pulses, spices, oils, and other farm and natural products.

1. Order Processing

Orders are processed after successful confirmation of payment or order placement, as applicable.

We carefully pack products before handing them over to our delivery partner.

Processing time may vary depending on:

• Product availability
• Order volume
• Delivery location
• Weekends and public holidays
• Other circumstances affecting order processing

Order Processing Time: [Insert Processing Time]

2. Delivery Areas

We currently deliver to locations supported by our delivery partners within India.

Delivery availability may vary depending on the customer’s PIN code and the products ordered.

3. Estimated Delivery Time

Estimated delivery time:

[Insert Estimated Delivery Time]

The actual delivery time may vary depending on the destination, logistics partner, weather conditions, public holidays, unforeseen circumstances, or other factors outside our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before the order is completed.

Free Shipping: [Mention applicable free-shipping condition, if any]

5. Order Tracking

Where tracking is available, customers may receive tracking information through their registered email address or mobile number.

Customers can use the tracking information provided by the delivery partner to monitor the shipment.

6. Incorrect Address

Customers are responsible for providing accurate delivery information at checkout.

SRS Traders shall not be responsible for delivery delays or additional costs caused by an incorrect or incomplete shipping address provided by the customer.

7. Delayed Delivery

We make reasonable efforts to deliver orders within the estimated delivery period.

However, delays may occur because of:

• Weather conditions
• Transportation disruptions
• Natural events
• Public holidays
• Delivery partner issues
• Incorrect address or contact details
• Other circumstances beyond our reasonable control

If an order is significantly delayed, please contact us at:

Email: [Your Email]
Phone: [Your Phone]

8. Damaged Package

If your package appears damaged at the time of delivery, please take photographs of the package and product and contact us as soon as possible.

Please retain the original packaging until the issue has been resolved.

9. Missing or Wrong Product

If you receive a product that is missing, incorrect, or materially different from what you ordered, contact us at the earliest with:

• Order number
• Product details
• Photographs/videos where applicable
• Description of the issue

We will review the complaint and provide an appropriate resolution according to our Return & Refund Policy.

10. Contact

SRS Traders
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Business Address]