Return & Refund Policy

At SRS Traders, we take care in preparing and packing our products. We want our customers to receive their orders in good condition and as described on our website.

This Return & Refund Policy explains when returns, replacements, or refunds may be available.

1. Eligibility for Return

A return or replacement request may be considered when:

• The wrong product has been delivered
• The product is damaged during delivery
• The product is defective or unusable upon delivery
• The product received is materially different from the product ordered
• A product is missing from the order

Requests are subject to verification.

2. Return Request Period

Customers must contact us within:

[Insert number of days] days of delivery

Requests received after this period may not be eligible unless required by applicable law or otherwise approved by SRS Traders.

3. Products That Cannot Be Returned

For hygiene, food-safety, quality, and product-integrity reasons, certain products may not be eligible for return once opened, used, or tampered with.

This may include:

• Opened food products
• Used products
• Products with damaged or removed packaging
• Products contaminated after delivery
• Products returned without original packaging where packaging is necessary for verification
• Products damaged due to improper storage or handling after delivery

Any product-specific return restrictions will be communicated on the product page or during the purchase process where applicable.

4. Damaged Products

If your product arrives damaged:

1. Take clear photographs of the package and product.
2. Keep the original packaging.
3. Contact us within [X] days.
4. Provide your order number and photographs.
5. We will review the request and determine the appropriate resolution.

5. Wrong Product

If you receive a product different from what you ordered, contact us with your order details and photographs.

After verification, we may arrange a replacement or provide another appropriate resolution.

6. Refunds

Where a refund is approved, the refund will generally be processed through the original payment method, wherever technically possible.

The time taken for the amount to reflect in your account may depend on the payment gateway, bank, or financial institution.

7. Refund Processing

Once your return/refund request is approved, we will initiate the applicable refund within:

[Insert Refund Processing Time]

The bank/payment provider may require additional time to credit the amount.

8. Shipping Charges

Return shipping responsibility may depend on the reason for the return.

Where the issue is attributable to an incorrect, damaged, defective, or materially different product supplied by SRS Traders, we will assess the applicable return shipping arrangement.

For customer-requested returns that are not due to an issue with the product, applicable shipping/return costs may be borne by the customer.

9. Cancellation

Order cancellation may be possible only before the order has been dispatched.

Once an order has been dispatched, cancellation may not be possible and the request may instead be handled under the applicable return/refund process.

10. Refund Not Received

If an approved refund has not been credited within the expected period, please contact us with:

• Order number
• Refund reference, if available
• Payment details relevant to the transaction

We will assist in checking the status with the applicable payment provider.

11. How to Request a Return or Refund

Contact us using:

Email: [Your Email Address]
Phone: [Your Phone Number]

Please include:

• Order number
• Customer name
• Product name
• Reason for return/refund
• Photographs/videos where applicable

12. Consumer Rights

Nothing in this policy is intended to limit rights available to consumers under applicable law.

Indian e-commerce rules address matters including return/refund situations involving products that are not as advertised or agreed, as well as disclosure of return, refund, exchange and related terms.